What is the return policy?

Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store. Online purchases may be returned via a major parcel carrier. Click here to initiate a return.

How long does it take to process a refund?

We will reimburse you for returned items in the same way you paid for them. For example, any amounts deducted from a gift card will be credited back to a gift card. For returns by mail, once we receive your return, we will process it within 4–5 business days. It may take up to 7 days after we process the return to reflect in your account, depending on your financial institution's processing time.

What is the policy for late/non-delivery of items ordered online?

Our local teams work diligently to make sure that your order arrives on time, within our normaldelivery hours of 9AM to 8PM in the recipient's time zone. During busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue. Click here to complete the form with your order-related question(s).

When will my credit card be charged?

We'll attempt to securely charge your credit card at the point of purchase online. If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

Will I be charged sales tax for online orders?

Local and State sales tax will be collected if your recipient's mailing address is in: Arizona California Colorado

Aug 17, 2021

Tips for teaching your toddler good hand-washing hygiene

Written by Chelsea Tromans

Teaching your little ones healthy hygiene habits has always been a crucial step in their learning and development. Now, with the coronavirus pandemic, little tasks like washing their hands regularly has become paramount. To help encourage your kids to regularly wash their hands, try these tips:

Sing a song

To encourage your child to wash their hands for the recommended 20 seconds (according to the Australian government’s health advice), have them sing a song that’s also 20 seconds long as they wash their hands so they learn how long they need to keep their hands under the tap for. ‘Happy birthday’ is a good option. You may want to find a couple of songs that your little one can alternate between to keep them interested in the activity.

Show them a science experiment

The concept of germs can be hard for kids to wrap their heads around, especially when they can’t actually see the germs. This science experiment is a fun activity that can help them to understand how washing their hands assists with keeping germs away. To demonstrate how soap works to fight off germs, put some water in a bowl. Next, sprinkle pepper into the water until a visible film forms on the water’s surface. Get your toddler to dip their finger in some soap and put it in the bowl. As they do, the pepper will scatter away from their finger, demonstrating how soap ‘scares away’ germs.

Give them their own hand sanitiser

To help encourage your toddler to not only use a hand sanitiser but to actively ask to use one regularly, buy them a hand sanitiser to call their own. Lovekins Kids Hand Sanitiser has been gently formulated for kids (the formula is plant-based and alcohol-free) and comes in a cute bottle that they will love using whenever it’s time to clean their hands on the go.

Turn fighting germs into a game

What kid doesn’t want to be a real life superhero?! Make hand washing an enjoyable experience by turning germ fighting into a game. Explain to your little ones that germ are the bad guys and they are a superhero whose job it is to save the world from germs through their super power: washing their hands!

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