What is the return policy?

Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store. Online purchases may be returned via a major parcel carrier. Click here to initiate a return.

How long does it take to process a refund?

We will reimburse you for returned items in the same way you paid for them. For example, any amounts deducted from a gift card will be credited back to a gift card. For returns by mail, once we receive your return, we will process it within 4–5 business days. It may take up to 7 days after we process the return to reflect in your account, depending on your financial institution's processing time.

What is the policy for late/non-delivery of items ordered online?

Our local teams work diligently to make sure that your order arrives on time, within our normaldelivery hours of 9AM to 8PM in the recipient's time zone. During busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue. Click here to complete the form with your order-related question(s).

When will my credit card be charged?

We'll attempt to securely charge your credit card at the point of purchase online. If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

Will I be charged sales tax for online orders?

Local and State sales tax will be collected if your recipient's mailing address is in: Arizona California Colorado

Jul 26, 2021

The serums we can’t get enough of

Written by Chelsea Tromans

If you’re not currently using a serum in your skincare routine, your skin is missing out. Serums aren’t a step that you want to skip. They’re designed to deliver powerful ingredients to your skin to target specific skin concerns. And chances are, you have a niggle (or few) that you’d love some helping treating - like dryness or the signs of ageing.

What’s the difference between a serum and a moisturiser?

Skincare routines have gotten a little complicated these days so you’d be forgiven for wanting to streamline yours and pare it back to the bare essentials. So can you simply use a moisturiser instead of a serum? Serums work to deliver high concentrations of active ingredients to the skin. In general, serums have a thinner texture and their formulas are made up of smaller molecules that allow them to penetrate deeper into the skin. Moisturisers are typically thicker and contain occlusive ingredients that lock in moisture and all the goodness from your serum formula (which is why it should go on after your serum).

Now that you know why you should use a serum, it’s time to pick the right one for you. When it comes to choosing, look for ingredients that address your top skin issues. Here are some serums we are loving right now:

Amilera Hyaluronic Acid Intense Serum

If winter’s harsh conditions have left your skin feeling dry and flaky, this serum could help you get your glow back. The formula is enriched with hyaluronic acid and is packaged in resealable 1.5ml vials that can be used once daily morning and night. We love that they take the guesswork out of how much to apply.

Minenssey Strawberry Gum Absolute

Every day your skin is exposed to a number of stressors, like pollution and environmental aggressors. You may not be able to physically see them, but you will probably see the effects of them on your skin in the form of dullness, inflammation, lines and wrinkles. Strawberry Gum Absolute is featured in this product, and the formula feels lightweight on skin and can help visibly improve your skin’s luminosity.

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